1. Manufacturer Profile
Q: What is the background and manufacturing experience of Grands Furniture?
A: Grands Furniture was established in 2013 with production hubs in Zhongshan and Dongguan and a professional showroom in Foshan. With over 10 years of expertise, Grands Furniture is a complete office furniture solution supplier; we custom office furniture for customers worldwide, ensuring top-tier craftsmanship for every B2B project.
2. Bespoke & Tailor-made Service
Q: Can I request Bespoke or Tailor-made furniture for my specific office layout?
A: Yes, we specialize in Tailor-made solutions. Whether it is the dimension of an office partition, the finish of a workstation, or a Bespoke kitchen cabinet, we can adjust materials, sizes, and colors to fit your floor plan and aesthetic requirements perfectly.
3. Product Range
Q: What categories of furniture does your factory produce?
A: Our diverse production line includes Office Workstations (partitions), Executive Desks, Filing Cabinets, Office Chairs, and Lounging Sofas. Additionally, we provide Bespoke restaurant furniture and residential solutions like wardrobes and kitchen cabinets to meet comprehensive procurement needs.
4. Quality & Certifications
Q: What quality certifications does Grands Furniture hold?
A: We prioritize safety and durability. Grands is ISO9001 certified and holds the China Environmental Labeling and comprehensive SGS certifications. Many of our products are designed to meet BIFMA standards, ensuring long-term reliability in commercial environments.
5. Design & CAD Support
Q: Do you offer office layout design or 3D rendering services?
A: Absolutely. We have a dedicated R&D and design team that provides 24H CAD layout design and 3D renderings. We help our clients interpret workspace aesthetics by providing technical drawings before mass production begins.
6. One-stop Solution
Q: Can Grands Furniture help me source other products and consolidate my order?
A: Yes. We offer a one-stop furniture procurement solution. Leveraging our 10+ years of market experience, we provide professional sourcing services for items outside our direct production and assist with order consolidation to save you time and costs.
7. Payment
Q: What payment methods do you accept?
A: We accept bank transfer (T/T) via company account for bulk orders. For sample orders, we also support PayPal and XTransfer (XT). Payment terms: 50% deposit upon order confirmation to start production. 50% balance payment before shipment (after production is completed, we will notify you for the final payment, then arrange shipping).
8. Logistics & Shipping Assistance
Q: How do you handle international shipping and logistics?
A: We provide comprehensive shipping assistance. Our team coordinates with reliable freight forwarders to handle container loading, customs documentation, and logistics tracking, ensuring your furniture arrives safely at your destination, whether by sea, air, or land.
9. Lead Time
Q: What is the typical lead time for bulk commercial orders?
A: For standard products, the lead time is usually 15-20 days. For complex Bespoke projects or large-scale workstation orders, it typically takes 25-35 days depending on the material specifications and order quantity.
10. MOQ Policy
Q: What is your Minimum Order Quantity (MOQ) for project orders?
A: We are highly flexible to support project-based clients. While some standard items have no strict MOQ, Tailor-made pieces usually require a small minimum to ensure production efficiency. Please contact our sales team with your project details for a specific quote.
11. Warranty & After-sales
Q: What is the warranty period for your office furniture?
A: We offer a 3 to 5-year warranty on our furniture, depending on the product category (e.g., aluminum frames vs. moving parts in chairs). We stand by our quality and provide prompt after-sales support to resolve any installation or maintenance queries.