Privacy Policy of ChuangKe Furniture

Privacy Policy

Last Updated: October 4, 2026

1. Introduction

This Privacy Policy explains how Chuangke Furniture Co. Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit www.chuangkefurniture.com (the “Site”), make a purchase, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

This Site is intended for customers outside the European Economic Area (EEA). We do not knowingly offer goods or services to individuals in the EEA.

Data Controller:
Chuangke Furniture Co. Ltd
North C320, TieFong Center, Lecong, Foshan, Guangdong, China
Email: chuangkefurniture@gmail.com / hanry@grands-f.com

2. Information We Collect

We collect the following categories of information:

a) Information you provide directly:

  • Name, email address, phone number

  • Billing and shipping address

  • Order details and payment confirmation information (payments are made via bank transfer / TT; we do not collect or store your bank account credentials)

  • Account login credentials

  • Communications with our customer support team

b) Information collected automatically:

  • IP address, device type, browser type and version

  • Pages viewed, time spent, referring URL

  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders

  • Send order confirmations, shipping updates, and transactional emails

  • Respond to inquiries and provide customer support

  • Personalize your shopping experience and recommend products

  • Send marketing communications (only where you have opted in)

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers: shipping carriers, logistics providers, and email platforms

  • Legal authorities: when required by law, subpoena, or to protect our rights

  • Business transfers: in connection with a merger, acquisition, or sale of assets

Each third-party provider is contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law.

  • Order and transaction records: retained for 7 years for tax and accounting purposes

  • Account data: retained while your account is active, then deleted within 30 days of account closure

  • Marketing data: retained until you unsubscribe or withdraw consent

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete data

  • Delete your personal information

  • Restrict or object to certain processing

  • Data portability — receive your data in a structured, machine-readable format

  • Withdraw consent at any time

  • Opt out of the sale or sharing of personal information (where applicable under local law)

To exercise any of these rights, contact us at chuangkefurniture@gmail.com or hanry@grands-f.com. We will respond within 30 days. You will not be discriminated against for exercising your rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies only where necessary for the Site to function, including keeping your cart and session active and remembering your login and account preferences.

Types of cookies we use:

 
 
Category Purpose Examples
Strictly Necessary Site functionality, cart, and checkout WooCommerce

WooCommerce cookies. Our store is built on WooCommerce, which sets the following cookies:

  • woocommerce_cart_hash — stores a hash of your cart contents

  • woocommerce_items_in_cart — records whether your cart contains items

  • wp_woocommerce_session_* — stores a unique session ID so WooCommerce knows where to find your cart data

  • woocommerce_recently_viewed — remembers the products you have recently viewed

These cookies are essential for the shopping cart and checkout to function. They do not contain personal information and are deleted when you close your browser or when your session expires, depending on the cookie.

We do not use analytics, advertising, or third-party tracking cookies.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including China and other countries where our service providers operate. We take reasonable steps to ensure your data receives an adequate level of protection.

9. Children’s Privacy

The Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at chuangkefurniture@gmail.com or hanry@grands-f.com.

10. Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption, access controls, and secure handling of order data. However, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on the Site.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Chuangke Furniture Co. Ltd
North C320, TieFong Center, Lecong, Foshan, Guangdong, China
Email: chuangkefurniture@gmail.com / hanry@grands-f.com